Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you submit our contact form, we may collect:

• First and last name

• Email address

• Telephone number

• Company or facility name (where applicable)

• Any information you include in your message

1.2 Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect certain information via cookies and similar tracking technologies, including:

• IP address

• Browser type and version

• Device information

• Pages visited, time spent on the Site, and referral source

• General location data (derived from IP address)

2. Cookies and Analytics

We use cookies and similar technologies to operate and improve our Site. This may include analytics tools (such as Google Analytics) that help us understand how visitors use the Site.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and requests for quotes or information

• Understand how visitors use our Site so we can improve it

• Communicate with you about our products and services (where you have provided consent)

• Comply with legal obligations

4. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate the Site (e.g. hosting providers, analytics providers, email/CRM tools), who are only permitted to use your information to provide services to us

• Legal or regulatory bodies, where required by law

Some of our service providers may be located overseas. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.

5. Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or outdated information

• Make a complaint about how we have handled your personal information

To exercise these rights, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Children's Privacy

Our Site is not directed at children, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: [insert email]

• Phone: [insert phone number]

11. Governing Law

This Privacy Policy is governed by the laws of Queensland, Australia.